Job Overview:
We are seeking a dedicated and energetic entry-level Telesales/Telcaller Executive and Telesales Manager for an IT solutions and advertising company. The Telesales Manager will oversee and direct the activities of a team of Telesales Representatives who focus on selling IT advertising services over the call. The ideal candidate will have a robust background in sales, demonstrating a keen ability to meet sales targets and inspire a tea
Job Responsibilities:
- Ability to manage telesales team and assist junior staff under her.
- Manage telesales representatives, focusing on building a team skilled in IT and creative services sales.
- Monitor the team’s sales performance and the effectiveness of sales campaigns, making necessary adjustments to techniques and strategies.
- Should be able to train the team and forecast daily, weekly and monthly sales targets, and prepare sales reports for upper management.
- Foster a relationship-focused team environment that not only attracts new clients but also retains and expands existing accounts.
- Ensure high levels of customer satisfaction and handle major client issues and complaints.
- Should be able to compile the data and present sales reports
- Generate leads and appointments through the telesales team for field sales.
- Call the customers for Customer Feedback, Testimonial, Business Generation
- Good understanding of CRM software.
Job Requirement:
- Any Bachelor’s degree/ Graduate.
- Female candidates preferred. With 1 to 3 years of experience in Telesales and have handled a team before.
- Sales domain understanding, Leadership, and managerial experience.
- Strong coordination, communication skills,
- Good written and verbal communication skills
- Creative problem-solving and Time Management.
- Proficient in CRM, and process improvement.
- Utilising AI and the latest tools and social media management.
- Customer co-ordination and communication Skills.
- Lead Generation, Conflict Management.
- Fluency in English, Kannada and Hindi
Location - Bangalore
For any further details please write to us at <[email protected]>